Vaillant brings online orders and fulfillment under the same roof

One webshop containing products for consumers, installers and marketeers

Schermafbeelding 2014-04-07 om 18.36.32

About Vaillant:
Vaillant is the leading supplier of intelligent systems for domestic comfort. In its core business of heating technology the Vaillant Group is the second-largest European manufacturer in this branch. In The Netherlands, the company is primarily active in central heating.

Challenge:
Vaillant needed one central webshop in which installers, consumers and internal marketeers can order products. Installers and marketeers login to this webshop to place their orders. Consumers need to be able to place orders on the existing Vaillant website, but have to be processed in the same webshop environment.

The solution: Orderpicker with Euromail fulfillment
Orderpicker is configured as a dynamic webshop in which each user group gets to see a preselected range of products. For example: Consumers can order manuals, the installers can order brochures and the marketeer can order branded writing-paper. All orders are processed in Orderpicker and sent to Euromail in a XML file, so they can process them.

Details:

– Products in webshop: Brochures, manuals, keychains
– Users: 50+
– Keywords: Regional support, User friendly
– User groups: 3 (installers, consumers, marketeers)